Privacy policy

[Legal entity name — TBD] collects what we need to sell and deliver a machine, and nothing else.

Last updated 13 September 2026.

What we collect

Order data	Name, email, phone, delivery and billing address, order history, access notes you give us
Enquiry data	Whatever you type into the contact form and the emails you send us
Technical data	IP address and browser type in standard server logs
Payment data	None. Card details go directly to our payment provider and are never seen or stored by us

Why we use it

To fulfil your order — we cannot sell or deliver you a machine without it.

To answer enquiries — responding to people who contact us.

To meet legal and accounting duties — mainly keeping order and tax records.

Marketing email — only if you opt in. Every marketing email carries a one-click unsubscribe that works immediately.

Only those who need it to complete your order: our freight carrier (name, address, phone so they can schedule your delivery), our payment provider, our accountants, and our IT and email providers.

We do not sell, rent or trade your personal data, and we do not share it for anyone else's marketing.

How long we keep it

Order and invoice records: kept for as long as required for accounting and tax purposes, typically several years. Warranty records: for the life of the warranty plus one year. Enquiries that do not become orders: two years. Marketing consent: until you withdraw it.

Cookies and analytics

This site sets no advertising or cross-site tracking cookies, and we do not use Google Analytics, Meta Pixel or any third-party tracker. Your basket is held in your own browser using local storage, which never leaves your device. Clearing your browser data clears your basket.

We do count visits, so we know which machines people are looking at. Each visit is given a random reference that lives only for that browser session and is discarded when you close the tab. Against it we record only the page you viewed, the machine you looked at, and whether a basket or checkout was started.

We do not record your name, email, IP address, device fingerprint or anything that identifies you, and the reference cannot be linked back to you or followed onto any other website. Counts are deleted after seven days.

Your privacy rights

Depending on your state, you may have the right to know what personal data a business holds about you, to request its deletion, and to opt out of the sale or sharing of personal data. We do not sell personal data to third parties.