Returns, refunds & warranty
You may return most machines within 30 days of delivery. This page sets out the window, the procedure, who pays, and when you get your money back. Written warranties on this site are also subject to the federal Magnuson-Moss Warranty Act.
Last updated 13 September 2026.
Return window
You have 30 calendar days from the day you receive the machine to tell us you want to return it. The window runs from the delivery date, not the order date.
Once you have told us, you have a further 14 days to make the machine available for freight pickup. Contact us on or before day 30 even if pickup falls later.
How to start a return
- Email contact@groundmax.shop with your order reference and the reason for return, or use the form on our contact page.
- We reply within one business day with a return reference and a freight pickup form.
- We book a freight pickup from the delivery address. You do not arrange your own carrier — these machines are too heavy for a parcel network.
- Have the machine palletized and accessible at ground level on the agreed day.
No return is refused for want of the original packaging, but keep the pallet and crating if you can; it protects the machine in transit and protects your refund.
Who pays for the return
| Faulty, damaged or not as described | We pay. Pickup is free and you receive a full refund including any shipping you paid. |
|---|---|
| Changed your mind | Pickup is billed at the freight carrier's actual cost for your location — typically around $250, but it varies with distance and weight — deducted from your refund. We confirm the figure before booking so there are no surprises. |
| Restocking fee | None. We do not charge a restocking fee in any circumstances. |
Condition of returned machines
You may inspect and test a machine as you would in a store: check the fit, the controls and the hitch or PTO connection against your tractor. That is expected and does not affect your refund.
Use in the field does. If a machine comes back with wear on blades, teeth or cutting edges, or damage beyond reasonable inspection, we may reduce the refund to reflect the loss in value, and we will tell you the amount and the reason in writing before we process it.
Freight carriers can refuse a machine with fuel or fluids not drained or declared, which delays your refund.
Refunds and timing
Refunds go back to the original payment method — the same card or account you paid from. We cannot refund to a different method, and we do not issue store credit unless you ask for it.
We refund within 14 days of the machine reaching our warehouse, or of you giving us proof it was shipped, whichever is sooner. Card refunds usually clear in a further 3–10 business days depending on your bank.
What is not returnable
Consumable and wear parts are non-returnable once fitted or used: blades, carbide teeth, belts, filters, cutting edges and driveline shafts. Unopened, unfitted spares can be returned within 30 days on the same terms as machines.
We do not sell digital goods, downloads or subscriptions, so no digital-content or subscription-cancellation terms apply to anything on this site.
Warranty
Every machine carries a two-year written warranty on parts we supply, starting on the delivery date and transferring with the machine if you sell it. As a written warranty on a consumer product, it is also subject to the federal Magnuson-Moss Warranty Act.
Covered: manufacturing defects, premature failure of a component under normal use, and anything that was already wrong when the machine arrived.
Not covered: wear items (blades, teeth, belts, filters, cutting edges, driveline shafts); damage from feeding stone, wire, metal or frozen material into a machine; running the PTO above the machine's rated speed; overloading beyond rated capacity; and damage from repairs carried out by someone other than an approved service provider. The post hole digger's auger is sold separately and is not part of this listing's warranty.
To claim, email contact@groundmax.shop with your order reference, the serial number and photographs or video of the fault. We repair by dispatching parts or by arranging a service visit, at our discretion.
Your rights under state law
This warranty is in addition to, and does not replace, any rights you may have under your state's consumer protection laws. Some states do not allow limits on how long an implied warranty lasts or on incidental or consequential damages, so the limits above may not apply to you.
Business customers buy on our terms of sale. Our 30-day return window and two-year parts warranty apply to business purchases on the same terms as to individual buyers.